Coming soonKoro · Support
Questions about Koro? We're here to help you find your way.
Email us with what you were trying to do, what you expected, and what happened. Include your app version, iPhone or iPad model, and iOS version. A screenshot can help; cover any personal details you don't need to share.
Email Koro supportUse the same sign-in method and email as your Koro account. If a verification link has expired, request a new one in the app. For email/password accounts, use Forgot Password on the sign-in screen to request a reset.
Check Account → Notifications & Reminders, the care item's reminder time, and Koro's notification permission in iOS Settings. Reminder switches apply to each phone. Check Focus settings too.
Confirm that the invitation was sent to the email the recipient uses in Koro. Ask the household owner to check the role, shared sections, and access end date in Manage Members.
Manage AI Data Sharing, export supported records, or request deletion in Account → Data & Privacy. For privacy requests or trouble reaching those controls, email us directly.
For urgent concerns about your pet's health, contact your veterinarian or an emergency veterinary service directly.